Gaming on ar99 should be entertainment — the same way a PSL match on a Saturday afternoon is entertainment. It should be enjoyable, it should be something you look forward to, and it should sit comfortably within the rest of your life. The moment it stops being that, ar99 wants to help. This page explains every tool, resource, and support option available to players across Pakistan who want to keep their gaming responsible.
Minimum Age Requirement
This is not a disclaimer buried in small print. ar99 enforces a strict minimum age of 21 years for all account holders, full stop. No exceptions, no workarounds. If you are under 21, you cannot hold an ar99 account, place a bet, or access any casino game on the platform — regardless of what device you are using, what city you are in, or who else might be using the same mobile number.
At registration, every player declares their date of birth and confirms they are 21 or older. ar99 then uses KYC verification procedures — including CNIC checks where required — to confirm this. Accounts where the age cannot be verified, or where evidence of underage access is found, are permanently closed immediately. Any winnings generated by an underage player are forfeited in full.
Parents and guardians in Pakistan who are concerned a minor in their household may have accessed ar99 should contact our support team immediately via live chat. We treat these reports with the highest urgency.
Under 21? ar99 is not for you. If someone you know is underage and trying to access ar99, contact support immediately at [email protected] (plain text — not a link).
Every ar99 account requires date of birth declaration at sign-up. Accounts that cannot confirm 21+ status via KYC document checks are suspended pending verification and permanently closed if under-21 status is confirmed.
ar99 may request CNIC, passport, or other government-issued ID at any stage — not only at withdrawal. Age verification requests can be triggered by unusual account activity, large deposit volumes, or random compliance spot-checks.
The moment ar99 identifies a potential underage player, the account is suspended immediately — before any further betting or deposits are permitted. This happens before investigation, not after. Suspensions triggered by age concerns are not reversible for confirmed underage users.
Any winnings, bonuses, or balance accumulated by an underage player on ar99 are forfeited in their entirety. Deposits are assessed individually in line with our regulatory obligations. There is no appeal process for confirmed underage account closures.
Understanding Problem Gambling
Problem gambling does not announce itself. It develops gradually — often invisibly to the player themselves, and sometimes even more invisibly to the people around them. In Pakistan, where talking about financial stress or compulsive behaviour can feel socially difficult, many players carry the burden alone far longer than they should.
ar99 is genuinely committed to helping players identify warning signs early — before small problems become serious ones. The following questions are the kind a responsible gaming professional would ask. Answer them honestly, just for yourself.
Self-Assessment — Ask Yourself Honestly
If you answered "yes" to two or more of these questions, ar99 strongly encourages you to use the responsible gaming tools available in your account settings. You do not have to be in crisis to ask for help.
Warning Signs
Increasing deposit amounts over time, especially after losing sessions, as a pattern of chasing losses.
Gaming sessions that extend well beyond the time originally intended — starting for "30 minutes" and playing for 4 hours.
Depositing amounts that represent a significant portion of monthly income, household expenses, or savings.
Emotional distress — anxiety, anger, or depression — specifically triggered by gaming losses or the inability to access games.
Social withdrawal — spending less time with family in Lahore, Karachi, or wherever home is — in favour of gaming sessions.
Concealing gaming activity from a spouse, parents, or employer — lying about how much time or money is involved.
Continuing to game despite having decided to stop — repeated failed attempts at self-imposed limits without using platform tools.
ar99's Duty of Care: ar99 staff are trained to identify these patterns in account data. Where we observe them, we may proactively reach out — not to restrict your enjoyment, but because we genuinely care about player welfare over short-term platform revenue.
Your responsible gaming tools are available 24/7 in your ar99 account settings. No wait, no approval needed — set limits or self-exclude instantly.
Access My Account SettingsPlayer Protection Tools
Every tool below is available to every ar99 player at any time — no approval required, no waiting period to activate. They are built into the platform because our international gaming license mandates genuinely functional player protection, not just policy documents.
Set a maximum daily, weekly, or monthly PKR deposit cap on your ar99 account. Once set, the limit takes effect immediately. Reductions are instant. Increases require a 24-hour cooling-off period before taking effect — protecting you from impulsive decisions.
Instant ActivationCap the maximum amount you can lose within a set time period — daily, weekly, or monthly. When your cumulative losses hit the limit, your account is automatically restricted from further real-money betting until the period resets. You decide the number.
Instant ActivationSet a session duration after which ar99 will display a clear on-screen notification reminding you how long you have been playing and prompting you to consider whether to continue. These reminders are not interruptions — they are gentle reality checks.
Instant ActivationTemporarily suspend access to your ar99 account for a defined period — from 24 hours up to 6 weeks. During a cooling-off period you cannot log in, deposit, or place bets. The period cannot be shortened once activated. An ideal tool for players who want to take a deliberate pause without permanent closure.
Takes Effect ImmediatelyEnable periodic pop-ups during gaming sessions that display your current session duration and net win/loss position. Seeing the actual numbers — not estimates, but exact PKR amounts — is one of the most effective tools for maintaining awareness of your real spending and gaming time.
Instant ActivationPermanently close your ar99 account with no possibility of future reactivation. Self-exclusion requests submitted via live chat or email are processed within 24 hours. Once self-exclusion is applied, ar99 will not accept any future account registration from the same person. This is the most serious tool — and it works.
Permanent — Cannot Be ReversedHow to activate these tools: Log in to your ar99 account, navigate to Account Settings, and select the Responsible Gaming section. All tools are available there. If you cannot log in or need urgent assistance, contact our support team immediately via live chat — available 24 hours a day. For self-exclusion, you can also email [email protected] (plain text — not a clickable link) with the subject line "Self-Exclusion Request".
How Limits Work
Log In
Access your ar99 account
Settings
Open Account Settings
RG Section
Tap Responsible Gaming
Choose Tool
Select your limit type
Confirm
Limit activates instantly
ar99's Commitment
Responsible gaming tools are only useful if players actually use them. ar99's commitment extends beyond simply making the tools available — we actively monitor for the kinds of account behaviour that indicate a player may be developing a problem, and we intervene proactively when those signals appear. This is not about restricting your freedom to play. It is about ar99 taking its duty of care seriously.
Behavioural Pattern Monitoring
ar99's responsible gaming team reviews account activity for patterns associated with problem gambling — rapid deposit sequencing, consistent loss-chasing, dramatic increases in stake sizes, and extended uninterrupted session lengths. Flagged accounts receive a welfare outreach contact.
Proactive Limit Suggestions
Where ar99 identifies a player whose behaviour suggests they might benefit from limits, we may suggest setting them — not enforce them unilaterally (unless the situation requires it), but make the offer visible and easy to act on within the platform interface.
Staff Training
Every member of ar99's customer support team is trained in responsible gaming identification and escalation. When a player contacts support with language or context that suggests distress related to gaming, the interaction is escalated to a dedicated welfare response workflow.
License-Mandated Standards
ar99's international gaming license requires demonstrable, auditable compliance with responsible gaming standards. This includes minimum tool availability, intervention procedures, and reporting to the licensing body. Our responsible gaming framework is not voluntary — it is a license condition.
No Marketing to At-Risk Players
Players who have set deposit limits, activated cooling-off periods, or contacted support about responsible gaming concerns are immediately removed from all ar99 promotional communications. We will not send bonus offers to players who have indicated they are trying to reduce their play.
Healthy Gaming Habits
They decide on a gaming budget — say Rs 2,000 per week — before they start, and they treat that amount as an entertainment expense, not an investment. When it is gone, the session is over.
They set a session time — one hour of cricket betting, for instance — and when the time is up, they log out regardless of whether they are up or down. The entertainment was the session, not the outcome.
They understand that a losing session is a losing session. Depositing more to "win back" what was lost is the single most reliable path to a serious problem. Healthy players close the browser after a losing session.
They do not game every day. They have PSL match nights, yes, but they also have days where the platform is not opened at all. Gaming is one activity among many — not the main event of every evening.
They do not place bets or make deposit decisions when emotionally heightened — whether that is anger after a bad day, excitement after a win, or any state that impairs calm, deliberate decision-making.
They actively use deposit limits and session reminders — not because they have a problem, but because they recognise that smart tools make responsible gaming effortless rather than a constant act of willpower.
Set your deposit limits and session reminders before you start your next session — it takes 60 seconds and makes everything easier.
Log In to ar99 Read Our FAQSupport & Resources
ar99's responsible gaming tools are designed for players who want to manage their gaming better. But if you feel your situation has moved beyond self-management, please reach out. Talking to someone — whether that is ar99's support team or a professional counsellor — is the right move, and it is a sign of strength, not weakness.
ar99's support team is available 24 hours a day, 7 days a week. If you want to talk through your responsible gaming options, activate self-exclusion, or ask about any tool on this page, start a live chat from anywhere on the platform. The team is trained and ready to help — no judgement, no pressure.
For written communication — including formal self-exclusion requests, responsible gaming concerns, or queries about your account limits — contact ar99 at [email protected] (plain text — not a link). Use the subject line "Responsible Gaming" so your message is immediately routed to the right team.
Sometimes the most powerful responsible gaming step is the simplest one — telling a family member, a friend, or a spouse that you are concerned about your gaming. In Pakistan, where family networks are strong, a trusted conversation at home can be the start of genuine change. ar99 encourages this kind of honest communication.
One of the most effective early intervention tools — endorsed by international responsible gaming standards — is keeping a simple record of your gaming sessions: time spent, amount deposited, outcome. Many players are genuinely surprised by what the numbers show when written down, and that surprise often motivates real change.
ar99 operates under an international gaming license that mandates compliance with internationally recognised responsible gaming frameworks. These frameworks include standards developed by organisations such as the Responsible Gambling Council and GamCare. ar99's practices are shaped by and aligned with these international benchmarks.
If you have decided that the right choice is to stop gaming on ar99 permanently, self-exclusion is the right tool. It is available at any time, it is processed within 24 hours, it is permanent, and it cannot be reversed. Contact live chat or email [email protected] (plain text — not a link) with "Self-Exclusion Request" as your subject line.
A message from the ar99 team: We built ar99 to give Pakistani players the best online gaming experience available — fair games, fast PKR payments, great cricket betting. But we built it knowing that not every interaction with gaming is a positive one for every player. If your relationship with ar99 or any gaming platform is causing you stress, financial worry, or relationship problems, please use our tools, talk to our team, or speak with someone you trust. The games will still be here when you are ready to come back. Or they do not have to be — and that is also a completely valid choice.
Related Documents